Index FAQs

If you experience issues with your account or dashboard access, use the Support link within the platform. Your request goes directly to our team so you can get help quickly and confidently.

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The Chartbook is available exclusively through Index Pro. The interactive format is designed to work seamlessly alongside the other analytical tools so you can explore the data with context and confidence. To access it, upgrade to Index Pro.

The DataSpring Index, powered by CAQH is published annually. We begin collecting data and participant input for the next edition in Q2 2026. If your organization would like to participate, contact insights@dataspring.com.

With your purchase of Index Pro, you have access to a one-hour focused session with DataSpring experts to reveal insights and opportunities to help your organization optimize operations and administrative workflows. Our experts are excited to discuss the 2025 Index findings and what they mean for you, ranging from topics such as transactions or metrics, methodology, policy connection, and more.

The Ask the Index LLM is deployed in a secure, controlled environment and is designed to work only with approved DataSpring content. This includes all Index reports and other research and solution materials. It does not train on your inputs and does not access external systems or datasets. This approach reflects DataSpring's commitment to providing accurate, authorized data and maintaining the highest standards of trust and integrity across every solution we deliver.

For transparency and performance, your conversations are stored for 30 days, then automatically removed. They are encrypted and cannot be viewed by anyone at DataSpring. This ensures you can explore the data with confidence, knowing the information you share stays private and protected.

You can ask any question related to Index findings, DataSpring research, historical reports, or related insights. The tool is designed to help you quickly navigate trusted DataSpring data, validate assumptions, and make faster, clearer decisions using reliable information at your fingertips.

The DataSpring Index, powered by CAQH is the industry source for tracking health plan and provider adoption of electronic administrative transactions. It also estimates the industry cost savings opportunity, an amount that declines as adoption and efficiency grows. The Index is representative of the medical and dental industry as well as pharmacy services. Data is collected and reported annually. 

The Index tracks common medical, dental and pharmacy administrative transactions:

• Eligibility and Benefit Verification
• Prior Authorization/Pre-Determination
• Claim Submission
• Attachments
• Acknowledgements
• Coordination of Benefits
• Claims Status Inquiry      
• Claim Payment
• Remittance Advice
• Prescription Drug Benefit Verification
• Prescription Drug Prior Authorization

Reported transactions may vary from year to year based on the data collected.

Medical and dental health plans and providers contribute data to the DataSpring Index, powered by CAQH.

For the 2025 Index, data collected from medical plans represented 217 million lives, or approximately 63 percent of covered lives in the U.S.. Data submissions from medical plans represented 4 billion claims and over 20 billion total transactions. Data collected from dental plans represented 118 million lives, or approximately 40 percent of covered dental lives in the U.S. Dental data submissions represented 205 million claims and a total of 915 million transactions. Organizations interested in contributing data should click here.

Medical and dental plans report information on numbers of transactions by type (fully electronic, partially electronic or manual), as well as information on costs of those transactions. Participating medical and dental providers report on cost and time of transactions. Plans and providers may learn more about contributing data to the DataSpring Index, powered by CAQH, at any time by clicking here.

Data is collected and reported annually. Ad hoc reports are released throughout the year. 

Data collection will begin June 2026 and ends in Early August 2026. Organizations interested in contributing data should click here.

Organizations can express interest in contributing data to the Index by clicking here. 

By participating as a data contributor, organizations at every stage of adoption can help improve the overall quality of data, enabling deeper industry insight into the transition from manual to electronic administrative transactions. Data contributors also receive a customized report comparing organizational performance to national results for adoption and cost savings opportunities.

Since 2011, DataSpring (formerly CAQH) has owned and operated the Index. DataSpring currently partners with NORC at the University of Chicago to assist with the provider data collection and analyses.

Yes. For speaking engagements, please email insights@dataspring.com.